Returns & Exchanges

At und Pflegeprodukte, we want you to be completely satisfied with your beauty and skincare purchases. If a product does not meet your expectations, you can return it within 30 days of receipt provided it remains in its original, unopened packaging.

Return Process

• 1.
  Initiate Your Return

  Log into your account or visit our returns portal to select the items you wish to send back and receive a return authorization number.

• 2.
  Pack with Care

  Place the unused items back into their original boxes and ensure they are securely packed to prevent damage during transit.

• 3.
  Ship the Package

  Attach the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or post office.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be processed to your original payment method within 5-7 business days.