Frequently Asked Questions

Everything you need to know about our premium beauty and care products.

How long does shipping take within Europe?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

Are your products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All products in our 'und Pflegeprodukte' collection are 100% cruelty-free, and the majority of our range is certified vegan.

What is your return policy for opened skincare products?

Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible payment options.

How can I find the right product for my skin type?

Each product page includes a detailed 'Skin Type' guide. You can also use our online diagnostic tool or contact our beauty experts via live chat for personalized recommendations.

Do you offer international shipping?

Currently, we ship to all EU countries and the UK. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.